Terms of Service

SOUNDVIA — TERMS OF SERVICE Effective Date: 13 March 2026 Last Updated: 20 March 2026 Platform: soundvia.eu Operator: Soundvia, operated by a natural person under Polish unregistered activity principles (działalność nierejestrowana), pre-incorporation. Contact: [email protected]

PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY BEFORE USING SOUNDVIA. BY ACCESSING OR USING THE PLATFORM YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT USE SOUNDVIA.

1. DEFINITIONS

"Platform" means the Soundvia website, web application, and any associated services operated at soundvia.eu.

"We", "Us", "Our" refers to Soundvia and its operator.

"You", "User" refers to any individual or entity accessing or using the Platform.

"Content" means any audio, images, text, metadata, comments, or other material uploaded, submitted, or transmitted through the Platform.

"Artist Content" means music tracks, releases, cover artwork, lyrics, and associated metadata uploaded by users in an artist capacity.

"Release" means a collection of one or more tracks grouped as a Single (1 track), EP (2–5 tracks), or Album (6 or more tracks), published through the Platform's release system.

"Label" means a music label account granted partner access to the Platform.

"Distributor" means a distribution partner account granted access to the Platform.

"HLS" means HTTP Live Streaming, the adaptive audio delivery format used by the Platform to serve audio content.

"Valid Stream" means a stream event in which more than 50 seconds of a track has been played, as measured by Platform telemetry and validated by server-side anti-abuse controls.

"Bump" means the track promotion feature that temporarily increases a track's visibility in recommendation and discovery feeds for a 48-hour window.

"Library" means the personal collection of saved Releases and Playlists associated with a User's account.

"Invite Code" means a unique alphanumeric code required to register an account during the Alpha Phase.

"Alpha Phase" means the current invite-only period of Soundvia operations, preceding the public launch described in Section 3.1.

"Beta Phase" means the pre-revenue, pre-royalty period of Soundvia operations that follows the Alpha Phase, as further described in Section 16.

"Secondary Artist" means a featured or contributing artist credited on a track who is not the primary uploading artist, whose credit is subject to acceptance as described in Section 5A.

2. ELIGIBILITY

2.1 You must be at least 16 years of age to create an account and use Soundvia. Users between the ages of 16 and 18 must have the consent of a parent or legal guardian.

2.2 If you are accessing Soundvia on behalf of a legal entity, you represent that you have authority to bind that entity to these Terms.

2.3 Soundvia is not directed at children under the age of 16. If we become aware that a user is under 16, we will delete their account and associated data.

3. ACCOUNTS AND REGISTRATION

3.1 Account Creation — Alpha Phase. Soundvia is currently operating in an invite-only Alpha Phase. To register, you must provide a valid Invite Code issued by an existing user or by Soundvia directly. Invite Codes are personal, single-use, and non-transferable. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. Soundvia reserves the right to transition from invite-only registration to open public registration at any time without prior notice.

3.2 Invite Codes. Invite Codes are issued to registered users subject to eligibility. Standard accounts may generate one Invite Code. Privileged roles (Staff, Admin, Super Admin) may generate multiple Invite Codes. Invite Codes must not be sold, auctioned, or exchanged for anything of value. We reserve the right to invalidate any Invite Code at any time and to suspend accounts that abuse the invite system.

3.3 Handles. Your account handle (username) must be lowercase, alphanumeric, and may contain hyphens. Handles must be between 3 and 30 characters. You may change your handle through your account settings, subject to availability. Previous handles are retained in our system for redirect purposes and cannot be immediately reclaimed by others.

3.4 Email Confirmation. A confirmed email address is required to log in. Upon registration we send a confirmation link to the email address you provide. Confirmation links expire after 24 hours. If you do not confirm your email, you will not be able to access your account until confirmation is complete.

3.5 Account Security. You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account at [email protected]. We are not liable for any loss resulting from unauthorized use of your account.

3.6 One Account Per Person. You may not create multiple personal accounts. We reserve the right to suspend or terminate duplicate accounts.

3.7 Account Types. Soundvia offers the following account types: (a) User — general listener and content creator account; (b) Artist — music creator account, which may be created by a label or distributor on an artist's behalf; (c) Label — partner label account with dedicated panel and API access; (d) Distributor — distribution partner account with dedicated panel access; (e) Staff, Admin, Super Admin — internal moderation and administration accounts not available for public registration.

Label and Distributor accounts are restricted to their dedicated portals and may not access the general user interface. Attempting to log in to the main interface with a Label or Distributor account will result in automatic sign-out.

4. ACCEPTABLE USE

4.1 Permitted Uses. You may use Soundvia to discover, listen to, and share music; upload original music you own or have rights to; and interact with other users in accordance with these Terms.

4.2 Prohibited Conduct. You agree not to: (a) upload, transmit, or share Content that infringes any copyright, trademark, trade secret, right of publicity, or other intellectual property or proprietary right; (b) upload Content that is unlawful, harassing, defamatory, obscene, pornographic, threatening, abusive, or otherwise objectionable; (c) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; (d) use bots, scripts, automated tools, streaming farms, or other means to artificially inflate stream counts, follower counts, bump usage, or any other Platform metrics; (e) attempt to gain unauthorized access to any part of the Platform, its servers, or any connected systems; (f) interfere with or disrupt the integrity or performance of the Platform; (g) reverse-engineer, decompile, or disassemble any part of the Platform; (h) scrape, crawl, or otherwise systematically extract data from the Platform without our prior written consent; (i) upload malware, viruses, ransomware, or any other malicious code; (j) upload deceptive metadata or materially misleading identity information, including false ISRC codes, false UPC codes, or false artist credits; (k) use the Platform for any commercial purpose not expressly authorized in these Terms or a separate written agreement with us; (l) circumvent geographic access restrictions applied by the Platform; (m) abuse the track Bump system, including using multiple accounts to exceed bump limits or bumping tracks you do not own; (n) sell, transfer, or exchange Invite Codes for monetary or non-monetary consideration; (o) falsely accept or submit Secondary Artist credit on a track you have not contributed to, or falsely submit a Secondary Artist credit attributing contributions to a third party without their knowledge.

5. USER CONTENT AND INTELLECTUAL PROPERTY

5.1 Your Ownership. You retain ownership of the Content you upload to Soundvia. These Terms do not transfer any ownership of your Content to us.

5.2 License Grant to Soundvia. By uploading Content to Soundvia, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to host, store, encode, transcode (including to HLS format), cache, reproduce, distribute, stream, display, and make available your Content in connection with operating and improving the Platform. This license continues for as long as your Content remains on the Platform and terminates upon deletion, subject to reasonable technical retention periods.

5.3 Audio Analysis. By uploading audio Content, you consent to our automated analysis of the audio to derive musical features (BPM, key, loudness, duration) and generate an audio fingerprint for content identification and duplicate detection purposes. This analysis does not transfer any rights in your Content.

5.4 Moral Rights Waiver. To the extent permitted by applicable law, you waive any moral rights you may have in your Content in connection with our exercise of the license granted in Section 5.2.

5.5 Representations and Warranties. By uploading Content, you represent and warrant that: (a) you own or control all rights necessary to grant the license in Section 5.2; (b) your Content does not infringe the rights of any third party; (c) you have obtained all necessary consents, clearances, and licenses from featured artists, producers, songwriters, publishers, and any other rights holders; (d) any ISRC, UPC, or other identifiers you supply are accurate and you are authorized to use them; (e) your Content complies with all applicable laws.

5.6 Soundvia Content. The Platform itself, including its design, software, trademarks, and original content created by us, is owned by or licensed to Soundvia. You may not use our trademarks or branding without our prior written consent.

5.7 Third-Party Content. You acknowledge that third-party content accessible through the Platform is owned by its respective rights holders and is subject to applicable copyright and other laws.

5A. SECONDARY ARTISTS AND FEATURING CREDITS

5A.1 Secondary Artist Credits. Artists may designate Secondary Artists on their tracks to credit featured or contributing performers, songwriters, producers, or other collaborators. Secondary Artist credits are subject to acceptance by the credited party before they appear publicly on the Platform.

5A.2 Notification and Acceptance. When a Secondary Artist credit is submitted, the designated user receives a notification through the Platform. The designated user may accept or decline the credit. Credits that are declined or not actioned do not appear publicly. Accepted credits are displayed on the track's public profile.

5A.3 Accuracy. By submitting a Secondary Artist credit, you represent and warrant that the designated individual has in fact contributed to the track in the stated capacity and has consented to being credited. Submitting false or fraudulent credits may result in account suspension or termination.

5A.4 Label-Managed Tracks. For tracks uploaded by a Label on behalf of artists, Secondary Artist credits may be auto-accepted where the Label has the authority to grant such credits under the applicable partner agreement.

5A.5 Removal. If you are incorrectly credited as a Secondary Artist on a track, you may decline the credit through your account settings or contact us at [email protected] to request removal.

6. RELEASES

6.1 Release Types. Content on the Platform is organized into Releases. The following release type constraints apply: (a) Single — exactly 1 track; (b) EP — between 2 and 5 tracks (inclusive); (c) Album — 6 or more tracks. You may not publish a Release that does not satisfy the track count requirement for its declared release type.

6.2 Visibility. Releases may be set to public or private. Private releases are not publicly discoverable and are accessible only via a direct share link or by the owning artist.

6.3 Share Links. Private or pre-release content may be shared via a secure share token link. You are responsible for controlling who you share these links with.

6.4 Release Dates. You may set a future release date on a track or release. Content with a future release date will not appear in public discovery feeds until that date is reached in the applicable timezone. Release date enforcement is timezone-aware; content may become available progressively across different timezones.

6.5 Label-Managed Releases. Releases created by a Label on your behalf are marked as official and may be subject to label-side controls. Certain metadata fields on label-managed releases may be locked and cannot be edited by the artist account.

7. STREAMING, VALID STREAMS, AND ANALYTICS

7.1 Stream Counting. Soundvia tracks stream events for analytics purposes. A Valid Stream is a stream event in which more than 50 seconds of a track has been played, as validated by server-side telemetry. Stream counts are displayed on the Platform for informational purposes.

7.2 Heartbeat Validation. The Platform uses a heartbeat mechanism to track listening duration. Client-reported listening time is compared against server-elapsed time to detect and discount implausible or abusive stream reports. Trusted listening time cannot significantly exceed actual elapsed wall-clock time.

7.3 Anti-Abuse. We operate automated anti-abuse controls to detect and exclude manipulated, bot-generated, or otherwise inauthentic stream activity. We reserve the right to recalculate or adjust stream counts at any time. Artificially inflating stream counts is a violation of Section 4.2(d) and may result in account termination.

7.4 Informational Only. Stream counts and analytics data are informational only. During the Beta Phase, stream counts do not create any payment obligations or rights to remuneration.

7.5 Rate Limiting. Stream event endpoints are rate-limited per user, per track, and per IP address. Exceeding rate limits will result in stream events being temporarily rejected. Sustained abuse of stream endpoints may result in account suspension.

8. TRACK PROMOTION — BUMP SYSTEM

8.1 Eligibility. Artists may bump their own public, released tracks to temporarily increase their visibility in recommendation and discovery feeds. Bumping is available only for: (a) tracks you own (artist_id matches your account); (b) tracks that are publicly visible and whose release date has passed; (c) tracks that belong to a public, released Release; (d) tracks not created by or on behalf of a Label (label-managed tracks cannot be bumped).

8.2 Bump Limits. Each user may have a limited number of active bumps at any one time. The default limit is 1 concurrent active bump; users with elevated roles (Artist, Staff, Admin, Super Admin) may have a higher limit of 2 concurrent active bumps. These limits are subject to change.

8.3 Bump Duration. A bump is active for 48 hours from the time it is applied. After expiry, the track returns to its organic position in feeds. You cannot bump the same track again until the prior bump expires.

8.4 Cooldown. If all bump slots are occupied, a cooldown is in effect until the earliest active bump expires.

8.5 Prohibited Bump Conduct. You may not use alternate accounts, automation, or any other means to circumvent bump limits. Doing so is a violation of Section 4.2(d) and 4.2(m).

8.6 Bump Visibility. Bumped tracks are inserted into discovery feeds alongside organically recommended content. The Platform does not separately label bumped tracks in the user interface as of the current version.

8.7 No Guarantee. A bump increases the probability of a track appearing in discovery feeds but does not guarantee a specific number of impressions or streams.

9. COPYRIGHT, DMCA, AND NOTICE-AND-TAKEDOWN

9.1 Copyright Policy. Soundvia respects intellectual property rights and complies with applicable copyright law, including the Digital Millennium Copyright Act (DMCA) in the United States and the EU Copyright Directive (Directive 2019/790) in the European Union.

9.2 Reporting Infringement. If you believe that Content on the Platform infringes your copyright, please submit a notice via our DMCA reporting page at soundvia.eu/dmca or by emailing [email protected]. Your notice must include: (a) identification of the copyrighted work you claim has been infringed; (b) identification of the infringing material and its location on the Platform (including the URL); (c) your contact information (name, address, email, telephone); (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner; (f) your physical or electronic signature.

9.3 Effect of Accepted Notices. Upon accepting a valid DMCA notice, we will remove or disable access to the identified Content. Where the infringing Content is part of a Release, we may remove the entire Release and all associated tracks. The affected artist will be notified via a Platform notification.

9.4 Counter-Notices. If you believe your Content was removed in error, you may submit a counter-notice to [email protected]. Counter-notices must comply with applicable law.

9.5 Repeat Infringers. Soundvia will terminate the accounts of repeat infringers in appropriate circumstances.

9.6 Safe Harbor. Soundvia acts as a neutral hosting intermediary. We do not monitor Content proactively but respond to valid legal notices.

10. ARTIST CLAIM SYSTEM

10.1 Unclaimed Profiles. Artist profiles created by labels or distributors on behalf of an artist may be claimed by the artist through our artist claim process.

10.2 Claim Submission. Users may submit a claim to be associated with an unclaimed artist profile by providing a reason. Label-connected claims are reviewed by the label; all others are reviewed by Soundvia staff.

10.3 Effect of Approved Claims. Upon approval: (a) tracks and releases associated with the claimed profile are reassigned to the claimant's account; (b) the claimant's role is updated to Artist; (c) the previously unclaimed profile is deactivated and merged; (d) label-managed Content retains its source designation and may remain subject to label edit restrictions (claimant_cannot_edit flag).

10.4 Auto-Escalation. Claims pending for 14 days or more without label action are automatically escalated for staff review.

10.5 False Claims. Submitting false or fraudulent claims may result in account termination and may expose you to legal liability.

11. LABEL AND DISTRIBUTOR PARTNERS

11.1 Partner Agreements. Labels must enter into a separate Beta Phase Content License & Promotional Agreement with Soundvia (available in the label panel) before accessing partner features. These Terms apply in addition to any such agreement.

11.2 Contract Requirement. Label panel features, including track uploads, bulk uploads, API uploads, and artist management, are locked until a signed contract is on file. Electronic signature is required via the in-panel signing flow.

11.3 API Access. Labels may access Soundvia's upload API using a Bearer token. API tokens must be kept confidential. Tokens can be regenerated at any time from the label panel. We may revoke API access at any time for violation of these Terms or partner agreements.

11.4 Asynchronous Upload Processing. API uploads are processed asynchronously via a task queue. A task ID is returned immediately upon submission; task status can be polled via the task status endpoint. Processing includes audio transcoding to HLS and automated audio analysis.

11.5 DDEX Support. Distributor partners may submit content via DDEX ERN XML manifests within ZIP archives. Metadata is parsed from XML files and matched to audio files by filename reference.

11.6 Content Responsibility. Labels and Distributors are solely responsible for ensuring they hold all necessary rights to content uploaded on behalf of artists. Uploading content without appropriate rights authorization is a violation of these Terms and the partner agreement.

11.7 Master Lock. For catalog integrity, Soundvia may apply a master lock to official label-uploaded tracks, restricting artist-side editing of canonical audio masters and locked metadata fields.

12. GEOGRAPHIC ACCESS RESTRICTIONS

12.1 Soundvia restricts access to the Platform from certain geographic regions based on legal, regulatory, or operational requirements. Users in restricted regions will be redirected to an unavailability page.

12.2 Geographic determination is made using country codes supplied by CDN request headers. We do not perform precise IP-based geolocation.

12.3 API endpoints in restricted regions return a 451 (Unavailable For Legal Reasons) status code.

12.4 If you believe you have been incorrectly blocked, contact us at [email protected].

13. PRIVACY AND PUSH NOTIFICATIONS

13.1 Privacy Policy. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read our Privacy Policy carefully.

13.2 Cookies. We use strictly necessary and functional cookies as described in the Privacy Policy. We do not use advertising or cross-site tracking cookies.

13.3 Recommendations. The Platform uses automated processing of your listening history to generate personalized music recommendations. See the Privacy Policy for details on your rights in relation to this profiling.

13.4 Push Notifications. You may opt in to browser-based push notifications through your account settings. Push notifications are delivered using the Web Push protocol and VAPID keys operated by Soundvia. By enabling push notifications, you consent to receiving notifications about activity on your account, including follows, playlist additions, and release saves. You may disable push notifications or adjust notification preferences at any time through your account settings. Disabling push notifications does not affect in-Platform notification delivery.

14. LIBRARY AND SAVED CONTENT

14.1 Library Feature. Registered users may save public Releases and Playlists to their personal Library. Saved items appear in the user's Library view and may be reordered.

14.2 Artist Notification. When you save a Release to your Library, the Release's artist may receive a notification informing them that their Release was saved. This notification includes your display name but does not disclose any other personal information.

14.3 Availability. Saved items remain in your Library as long as the underlying content is publicly accessible. If a Release or Playlist is deleted, made private, or otherwise becomes inaccessible, it will no longer be playable from your Library. We do not guarantee continued access to saved third-party content.

14.4 No Ownership. Saving a Release or Playlist to your Library does not constitute a purchase, licence, or claim to ownership of that content. It is a convenience feature for organizing content you wish to revisit.

15. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to or integrations with third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites or services. Your use of third-party services is at your own risk and subject to those third parties' terms.

16. AVAILABILITY AND MODIFICATIONS

16.1 Availability. We aim to keep Soundvia available but do not guarantee uninterrupted access. We may suspend, limit, or terminate access to all or part of the Platform for maintenance, security, or other operational reasons without notice.

16.2 Modifications. We may modify or discontinue any feature or functionality of the Platform at any time.

16.3 Changes to Terms. We may update these Terms from time to time. We will notify you of material changes by posting an updated version on the Platform and updating the "Last Updated" date above. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must stop using the Platform.

17. BETA PHASE NOTICE

17.1 Soundvia is currently operating in a Beta Phase. During the Beta Phase: (a) the Platform is provided for promotional and testing purposes; (b) no royalties, payments, or revenue shares are owed or payable to users, artists, labels, or distributors; (c) stream counts do not create any implied right to payment or remuneration; (d) features, services, and availability may change at any time without notice; (e) we provide no uptime guarantees.

17.2 Transition. We will provide at least 30 days' notice before transitioning from the Beta Phase to a monetized model, at which point new terms regarding royalties and revenue will apply and must be agreed to separately.

18. TERMINATION AND ACCOUNT DELETION

18.1 By You. You may delete your account at any time through your account settings. Upon deletion, your Content and personal data will be removed subject to our Privacy Policy and any legal retention requirements. Deleting your account will also remove all your tracks, releases, and playlists from the Platform.

18.2 By Us. We may suspend or terminate your account, with or without notice, if we believe you have violated these Terms, applicable law, or pose a risk to other users or the Platform. Grounds for termination include but are not limited to: stream manipulation, fraudulent claims, repeated copyright infringement, abuse of the bump system, abuse of the invite system, submitting false Secondary Artist credits, and uploading prohibited content.

18.3 Effect of Termination. Upon termination, your right to access the Platform ceases immediately. Sections that by their nature should survive termination shall survive, including Sections 5 (excluding 5.2), 5A, 9, 16, 19, 20, and 21.

19. DISCLAIMERS AND LIMITATION OF LIABILITY

19.1 "As Is" Basis. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

19.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOUNDVIA AND ITS OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF STREAMS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.3 Jurisdictional Variations. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Soundvia and its operator from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your Content; (c) your violation of these Terms; (d) your violation of any third-party rights, including intellectual property rights; (e) any false or inaccurate information you provide, including false artist claims, inaccurate rights representations, or false Secondary Artist credits.

21. DISPUTE RESOLUTION

21.1 Good-Faith Resolution. We encourage you to contact us first at [email protected]. We commit to making a good-faith effort to resolve disputes through direct communication.

21.2 Governing Law. These Terms are governed by and construed in accordance with the laws of Poland, without regard to its conflict of law principles, to the extent consistent with applicable EU and member-state law.

21.3 EU Consumer Rights. If you are a consumer resident in the European Economic Area, you retain all rights afforded to you under mandatory consumer protection laws of your country of residence, which cannot be waived by these Terms. You may also use the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

21.4 UK Users. If you are a consumer resident in the United Kingdom, you retain all rights afforded under applicable UK consumer law.

22. GENERAL PROVISIONS

22.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable partner agreements, constitute the entire agreement between you and Soundvia regarding your use of the Platform.

22.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22.3 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

22.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

22.5 Language. These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version shall prevail to the extent permitted by applicable law.

22.6 Contact. For questions about these Terms, contact us at: Email: [email protected] Website: soundvia.eu

© 2026 Soundvia. All rights reserved.